Highlights : About Clarabridge
Connects to multiple sources
Connect to social media networks
Connect to marketing automation software
Create surveys and gather feedback
Transcribe and interpret call recordings
Uses Natural Language Processing (NLP) technology
Analyze customer sentiment
Send results to the right people
Dashboards, reports and alerts
Mobile, tablet and desktop compatible
Interpret hashtags, emoticons & social-specific slang
Text and voice analysis
Context-sensitive sentiment analysis
Linguistic categorization
Specifications
Business Size
Startup
Language Support
English
Product Details
Benefits
Clarabridge Social
Integrates with popular social media platforms such as Facebook, Twitter, Trip Advisor, and Bookings.com, and social media management software such as Sysomos, Radian6, and more.
Mobile Capable
All dashboards, reports and alerts work on mobile, tablet and desktops.
Natural Language Processing (NLP) technology
The native language processing and customizable tuning used by Clarabridge text analytics resulting in 85-90% accuracy.
Clarabridge Speech
Automatically transcribes and analyzes customer call recordings using Natural Language Processing (NLP), sentiment scoring, and categorization.
Drive ROI
Use Clarabridge to optimizemarketing campaigns, product improvements, call center performance, employee training, executive strategic planning and more.
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