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Clarabridge

Name: Clarabridge
Rating: 4.5 (2 reviews)

By Clarabridge

1438 Interested

Highlights : About Clarabridge

Connects to multiple sources

Connect to social media networks

Connect to marketing automation software

Create surveys and gather feedback

Transcribe and interpret call recordings

Uses Natural Language Processing (NLP) technology

Analyze customer sentiment

Send results to the right people

Dashboards, reports and alerts

Mobile, tablet and desktop compatible

Interpret hashtags, emoticons & social-specific slang

Text and voice analysis

Context-sensitive sentiment analysis

Linguistic categorization

About Clarabridge

Clarabridge takes data from a range of sources, including multiple survey types, contact center agent notes, social media, chat, voice, email, warranty notes, and more.The app then uses Natural Language Processing (NLP) technology that incorporates text analytics, context-sensitive sentiment analysis, linguistic categorization, and emotion detection, to translate and derive meaning from the customer data you have gathered.Clarabridge Social integrates with all popular social media platforms and social media management software.

Specifications

Business Size

Startup

Language Support

English

Product Details

Benefits

Clarabridge Social

Integrates with popular social media platforms such as Facebook, Twitter, Trip Advisor, and Bookings.com, and social media management software such as Sysomos, Radian6, and more.

Mobile Capable

All dashboards, reports and alerts work on mobile, tablet and desktops.

Natural Language Processing (NLP) technology

The native language processing and customizable tuning used by Clarabridge text analytics resulting in 85-90% accuracy.

Clarabridge Speech

Automatically transcribes and analyzes customer call recordings using Natural Language Processing (NLP), sentiment scoring, and categorization.

Drive ROI

Use Clarabridge to optimizemarketing campaigns, product improvements, call center performance, employee training, executive strategic planning and more.

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