Shop By
Industries
Softwares
Games
Smartwares
Package Solutions
Resources
Hot Deals
US/EN/USD
Talk to Software Expert
Get Listed
0Cart
Hello, Sign in
Your Account

Cingo

Name: Cingo
Rating: 4.5 (2 reviews)

By Cingo

900 Interested

Highlights : About Cingo

Chat functionality

Automated routing

Customer experience management

Two-way audio & video

Performance appraisal

Third party integration

About Cingo

Cingo is an omni-channel customer service software that offers companies a single platform from which to manage the customer support experience. Incorporating live chat, email and voice and video calling as well as screen sharing and offline messaging, Cingo aims to deliver a comprehensive yet user-friendly customer service solution. In order to support customers effectively, Cingo equips users with rich chat and messaging technology where users can message offline and attach files within chats. Further to chat functionality, Cingo enables users to communicate with customers conveniently using free VoIP and video calls. With Cingo’s video calling, users can help customers with installations directly. Moreover, since Cingo retains full call transcriptions and chat logs, users can review past requests quickly and accurately.

Specifications

Business Size

Startup

Customization

Yes

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Chat functionality

Inbox management

Queue manager

Customer experience management

Real time updates

Real time analytics

Communication management

API availability

Two-way audio & video

Dispatch management

Callback scheduling

Performance appraisal

Website integration

Software development kit

Third party integration

Benefits

Cingo facilitates website integration, enabling customers to contact support services effectively via a help desk chat button.

Cingo provides customer callback scheduling, serving to make the customer support process more efficient.

Cingo offers a mobile software development kit (SDK), allowing users to integrate Cingo support directly into their mobile app.

Cingo is available as a native mobile application on iOS, affording customers the flexibility to seek support on the move.

Cingo employs an API, providing users with the technology to build native support easily in their mobile apps.

Recommended Product

BirdSeed

Features: Offline Form Proactive Chat

Chatfuel

Features: Chat functionality Neuro-Linguistic programming

ChatBot

Features: Custom bot scenario creation Proactive Invitations

ngDesk

Features: Automated Routing Email Management

Features: Video Content Multi-Channel Communication

TRACK

Features: Create & track campaigns Hospitality CRM

TruChat

Features: Appointment Scheduling Audience Segmentation

User

Features: Rest API connection Tracked cold emails

Report a Problem