Cincom Synchrony is a contact center management solution designed for small and midsize companies that offers multi-channel interaction management, automated dialer, unified agent desktop and performance monitoring within a suite.
Cincom Synchrony is a contact center management solution designed for small and midsize companies that offers multi-channel interaction management, automated dialer, unified agent desktop and performance monitoring within a suite.
Specifications
Business Size
Mid-Market
Deployments
Premise
Language Support
English
Platforms
Product Details
Features
Intelligent Adaptive Guidance
Unified Agent Desktop
Success-based Routing
Multi-Channel Inbound
Outbound
Dialing Options
Reporting and Analytics
Remote Agents
Emergency Readiness
On-Premises & Hosted
Architecture
Benefits
Synchrony by Cincom
Synchrony by Cincom enables you to deliver smarter interactions with your customers, impacting their experience on a positive note on a very consistent basis as you grow your bottom line.
Helps create unique customer experience
With a reliable system that centralizes all your contact center applications, customer history, and resources, Synchrony gives you a solution that helps create unique customer experiences that forge emotional bonds with your customers.
Synchrony helps you determine processes
Synchrony helps you determine processes that hamper your interactions with your customers and automate tasks that contribute to your operations. This ensures that your agents spend their time delivering better experiences for your customers while optimizing your profits and bringing down costs.
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