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ChaseData Call Center

Name: ChaseData Call Center
Rating: 4.5 (2 reviews)

By ChaseData Corporation

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Highlights : About ChaseData Call Center

Automated IVR

Ad-hoc reporting

Automated call recording

Call routing

Caller ID

Campaign management

About ChaseData Call Center

ChaseData offers a complete cloud-based call center management solution suitable for small and mid-sized call centers with five or more agents. It is a single solution that offers provisions for outbound predictive dialing, managed preview dialing and queued progressive dialing.

Specifications

Business Size

Startup

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Campaign management

Compliance management

Predictive dialer

Real Time Monitoring

Real Time Updates

Integrate with Salesforce, SugarCRM, ZohoCRM and Oracle

Live administrator dashboard

Escalation management

Customizable campaigns

Automatic call distribution system

Outbound & inbound calls

Campaign monitoring

Call scripting

API

Live chat

Role based permissions for managers and agents

With our BI Reporting

Lead Assignment

Powerful reporting

Benefits

Supports multiple dialing modes

ChaseData's call center solution supports multiple dialing modes to choose from which includes predictive dialing, progressive dialing and managed preview dialing within a single software.

Allows call centers to run multiple campaigns

The solution allows call centers to run multiple campaigns simultaneously with the ability to switch between ongoing campaigns in real time

Monitor active campaigns and track progress

The administrator can monitor active campaigns and track progress with real-time updates of active agents, lead conversions or call drops.

Offers functionality

ChaseData’s inbuilt list manager feature offers functionality to sort, alter, update or email contact lists directly from within the solution.

Capable of automatically recording

The solution is capable of automatically recording every call and storing on cloud servers for a minimum of 90 days to be tracked for reviews and ratings.

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