Highlights : About Casengo
Product Details
Features
Customization / change look and feel of chat button and form
In the cloud / handle customer enquiries from anywhere
Easy plugins / live chat for WordPress, Magento, Drupal
Facebook integration / never miss another post
Team collaboration / easily ask co-workers to help out
Mailboxes / manage multiple mailboxes from within Casengo
Simple setup / no training or technical knowledge needed
Flex users / add short-time users for flexible support
Knowledge base / boost self-service amongst online visitors
Multi-brand / manage multiple websites from within Casengo
Multi-channel support / email, chat, social media in 1 inbox
Twitter search integration / keep track of relevant keywords
Instant overview / customer status clear at a single glance
Hybrid messaging / seamlessly blend live chat with email
Macros / quickly provide customers with the right answer
Benefits
Boost customer satisfaction by responding to questions faster and better than ever through email, live chat and social media.
Email management: get the overview back. With Casengo, not one customer email slips through the cracks of your helpdesk.
Live chat: build trust on your website. Easily increase conversion and decrease abandonment rates.
Social media: engage with your customers. Never miss another tweet or post on Facebook.
Casengo was built with you in mind – and we know how busy you are. Casengo empowers you and your online visitor to switch seamlessly between live chat and email when you are both online. It’s all about the message, not the medium.
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