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CallSquad

Name: CallSquad
Rating: 4.5 (2 reviews)

By CallSquad

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Highlights : About CallSquad

Power dialer

Preview dialer

Progressive dialer

Reporting/analytics

Auto-dialing

Data management

Outbound call center

About CallSquad

CallSquad enables businesses to manage sales activities, lead qualification, opt-in marketing consent, recruitment and event invitations. The solution also enables teams to program multiple campaigns based on different target audiences. Users can customize these campaigns with settings such as maximum call attempts, call timing and more.

Specifications

Business Size

Startup

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Call logging

Manual dialer

Telephony integration

Activity tracking

Audit trail

Call routing

Campaign planning

Campaign segmentation

Computer telephony

Contact database

Employee portal

Permission management

Progress tracking

Status tracking

Third party integration

Activity dashboard

Multi-campaign

Call tracking

Prioritizing

Customer segmentation

Survey management

Campaign analysis

Alerts / escalation

A/B testing

Gamification

User activity monitoring

Productivity reporting

Call analysis

Benefits

Engage team members with Call Squad features

Engage team members with Call Squad features such as the team portal and activity feed which help employees to track their own tasks, as well as their colleagues, to ensure everyone is on the same page.

Use gamification features

Use gamification features and leaderboards to celebrate team members' successes and encourage users to share their progress towards goals.

Manage outbound call campaigns within CallSquad

Manage outbound call campaigns within CallSquad with tools for automatic call routing, multiple campaign management, customer segmentation, campaign tracking, and more.

Monitor the success of campaigns

Monitor the success of campaigns with reporting and analytics on number of leads, number of calls, duration of calls, and more for individuals or entire teams.

Track employee performance

Track employee performance with call recording tools which can be used to provide feedback and suggest areas for improvement. Recordings can also be used for training purposes for new hires.

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