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CallSource

Name: CallSource
Rating: 4.5 (2 reviews)

By CallSource

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Highlights : About CallSource

Distributed Call Recording

Caller Identification

Event Triggered Recording

Response Management

Review Notification

Review Request

About CallSource

CallSource is a cloud-based performance management solution designed to help businesses of all sizes manage processes related to call tracking, lead attribution, reputation management, and more. The platform comes with a lead scoring functionality, which enables users to identify prospects and revenue generating opportunities. CallSource includes a reviews module, which collects reviews posted across social channels and allows teams to monitor, manage, and respond to customer queries via a centralized dashboard. It offers a host of features such as lead management, automated responses, custom phone numbers, web traffic tracking, call recording and alerts/notifications. Its telephone performance analysis (TPA) tool lets managers analyze as well as score sales calls and monitor employees’ performance to improve the rate of conversion. Besides, its call coaching module allows users to manage training and enhance the call handling skills of employees. The CallSource platform includes EveryLead, a marketing platform, which enables marketers to handle marketing campaigns and inventory, as well as compare pricing with competitors. Plus, it allows organizations to gain insight into lead conversions, online interactions, market trends, and more via Google Analytics.

Specifications

24/7 Support

Yes

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Ad Hoc Reports

Archiving

CRM

Caller Identification

Distributed Call Recording

Event Triggered Recording

Negative Feedback Management

Response Management

Review Monitoring

Review Notification

Review Request

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