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Callmaker

Name: Callmaker
Rating: 4.5 (2 reviews)

By Callmaker

891 Interested

Highlights : About Callmaker

Automated callback

Call routing options

Call traffic source analysis

Customizable branding

Multiple website support

Google Analytics integration

About Callmaker

Callmaker provides companies with widgets which can be used across one or multiple websites, to offer visitors free callbacks within 25 seconds. Once a visitor submits their phone number, either landline or mobile, Callmaker automatically calls the company’s agents, and once an available operator accepts the call, Callmaker then calls the visitor on their provided phone number. Calls to clients are made using local numbers, so the client does not incur any fees for receiving the call. If a call request is made outside of office hours, clients can choose a time to schedule the call for on following business days. Callmaker can be set up to follow two different call routing patterns. In the first, one operator is called at a time, in series, so that if the first agent is busy or does not answer, the second number in the queue is called, and so on. In the second, all agents are called at the same time, which can reduce the amount of time taken to find an available operator. Multiple departments can also be set up, with clients able to select the department they wish to speak to on the call request popup.

Specifications

Business Size

Startup

Customization

Yes

Deployments

Cloud

Language Support

English,German,Spanish,Czech,French,Italian,Portuguese,Turkish,Danish,Dutch,Swedish

Platforms

Product Details

Features

Automated callback

Call routing options

Multi-country

Call traffic source analysis

Multi-language

Landline or mobile calls

Multiple website support

Customizable widget

Customizable branding

Scheduled callbacks

Multiple call scenarios

SMS and email notifications

Unlimited operators/agents

Department subdivisions

Google Analytics integration

Benefits

Callmaker can route calls to managers in a series, with a second manager called if the first is unavailable, and so on.

Users can set up ring groups, in which all managers are called at the same time.

Clients can order calls across the world, and receive incoming calls from a local number so they face no fees for receiving the call.

After successful calls, clients are sent contact details for the sales rep, and agents receive client details via email or SMS.

Multiple departments can be set up, with clients able to select the department they wish to speak to on the call ordering popup.

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