CallFinder

About CallFinder

CallFinder is a speech analytics solution that helps small to midsize businesses in travel, education, healthcare, insurance, and other industries streamline processes related to call monitoring, scoring, recording, and more. The speech-to-text transcription functionality enables managers to examine agent-customer interactions to facilitate ongoing supervision. CallFinder's emotion and sentiment analysis tools searches call transcripts for specific words and phrases to assess the mood of the conversation. The call scoring module enables managers and leaders to set goals, review calls, provide feedback, and monitor agent or team progress across the organization. Plus, daily voice interactions with customers are recorded, archived, and evaluated to ensure compliance with state or federal requirements, as well as the organization's operating procedures. CallFinder facilitates integration with third-party CRM and lead management solutions. It allows users to analyze customer interactions to track sales effectiveness based on multiple factors such as opportunity identification, upsell/cross-sell attempts, objection handling, and competitor mentions.