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Call Center Application

Name: Call Center Application
Rating: 4.5 (2 reviews)

By Dialing Innovations

919 Interested

Highlights : About Call Center Application

Multi-part conferencing

Telemarketing management

Voice & data integration

Real time reporting

Automatic call distribution

Automatic lead distribution

About Call Center Application

Dialing Innovations’ Call Centre Application is a hosted predictive dialer and automated outbound calling tool for call centers. The cloud-based tool is designed to aid with call center operations by automating tasks such as lead prioritization, call distribution, call recording, answering machine detection, lead cost tracking, and more. The predictive dialer feature within Call Centre Application enables call center agents to manage their calls and ensure that all outbound calls are connected to real people, by filtering out busy signals, automated answering machines, or fax machines. The predictive dialer uses algorithms to predict call answer times and agent availability, and adjusts the dialing rate accordingly in order to match as many agents with active calls as possible. Unanswered or unsuccessful calls are discarded by the predictive dialer with the aim of saving time for the agents. The Call Centre Application predictive dialer also analyzes both answered and unanswered calls and automates the process of deciding if agent intervention is needed, and automatically assigns them based on availability.

Specifications

Business Size

Startup

Customization

Yes

Deployments

Premise

Language Support

English

Platforms

Product Details

Features

Multi-part conferencing

Telemarketing management

Voice & data integration

Customer engagement center

Quality management

Progressive dialer

Manual dialer

Telephony integration

Employee management

Lead distribution

Real time reporting

Availability management

Automatic call distribution

Data import/export

Automatic lead distribution

Call list management

Callback scheduling

Answering machine detection

Performance reports

Benefits

Automate outbound calling with the predictive dialer which scans calling lists and detects busy signals, answering machines, and skips numbers on the “do-not-call” list.

Record calls to monitor agent performance and review calls as and when needed.

Prioritize leads based on aspects such as waiting time, history, type of call, and more, and search for specific leads within the contact database.

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