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Calabrio Call Recording

Name: Calabrio Call Recording
Rating: 4.5 (2 reviews)

By Calabrio

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Highlights : About Calabrio Call Recording

Network-based storage

Scheduled recording

Desktop recording

Network recording

Gateway recording

Multiple recording types

Automated organization

About Calabrio Call Recording

Calabrio Call recording is a cloud-based call recording software which provides digital businesses with a range of options to monitor and record calls. The system offers call recording technology, plus live voice and screen monitoring, quality management, and speech analytics capabilities. Calabrio Call Recording aims to help users improve the customer experience and manage quality control, as well as protect business interests.

Specifications

Business Size

Small

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Call sorting

Call storage

Automated pause & resume of audio & screen recording

Energy analytics

Speech analytics

Desktop analytics activity

CRM hyperlinking

Data compression

Voice specific algorithms

Call sharing

Automatic notifications

Call recording

Compliance management

HIPAA compliance

Permission management

Search functionality

Secure data storage

128-bit AES data encryption

Monitoring & notification alerts

Call exporting

PCI compliance

Email recording

Sarbanes-Oxley compliance

Benefits

Supports multiple recording types

Supports multiple recording types including desktop, network, gateway recording, and more.

Advanced query options and metadata tagging

Advanced query options and metadata tagging help users retrieve recordings quickly and efficiently

Monitoring & notification alerts

Monitoring & notification alerts warn users of potential issues and system errors automatically, to ensure they stay ahead of technical issues

End-to-end 128-bit AES encryption

End-to-end 128-bit AES encryption, role-based permissions, and HIPAA, SOX and PCI compliance facilitate secure data storage

Advanced analytics tools

Advanced analytics tools help give users valuable insight into customer interactions. With such insight, users can develop customer-centric strategies to help enhance operational efficiency, sales and revenue.

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