Broadly

About Broadly

Broadly is an online review and reputation management tool that helps small service-providing businesses improve their online reputation, increase reviews, and attract new customers. The solution helps local businesses build their online presence, and enhance search ranking through SEO.Broadly's one-click technology enables customers to easily write feedback on Google, Facebook, and business websites, as well as other important review platforms.The online review tool helps automate customer feedback through a one-click review process which begins by asking customers about their experience via branded email or text, and then leading them directly to review sites. Real-time feedback allows businesses to get instant insight, allow them to follow up with customers about their experiences, and address any issues immediately and privately.SEO-optimized review streams enable users to add their online reviews directly to their business website using Broadly’s patent-pending code. All 4 and 5-star reviews from Google and Facebook are automatically published on the website, while updates to content help businesses appear at the top of local search results. Broadly also provides feedback at the employee level using team scorecards which allow users to track and better understand customer interactions by team member. Users can identify trends and reward great employee performance, as well as consolidate reviews and feedback alongside customer communication history. The multi-location dashboard allows franchises to monitor, manage, and respond to their online reviews across multiple locations from a single dashboard.