Highlights : About Brand Embassy CRM
Product Details
Features
Social network marketing
Case management
Chat
Knowledge base
Ticket management
Business intelligence
Alerts / escalation
Keyword tracking
Workflow management
Trend analysis
Collaborative workspace
Configurable workflow
CRM integration
Discussion board
Enterprise applications
Help desk management
Rule-based workflow
SLA management
Third party integration
To-do list
Benefits
Increase customer engagement without adding resources
Satisfy customers fast responses and personalized service
Scale service operations organically with a ticketing system built for social media
Optimize workflows and increase agent utility with intelligent routing
Retain customers and build loyalty with relationship routing (same customer, same agent)
Personalize and connect with customers with the help of integrated customer profiles
Maintain First Response Time during service demand peaks with smart automation
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