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Bontact

Name: Bontact
Rating: 4.5 (2 reviews)

By Bontact

839 Interested

Highlights : About Bontact

Customizable Branding

Canned Responses

Multi-channel communication widget

Website Visitor Tracking

Transfers/Routing

Interaction management & tracking

About Bontact

Bontact is a multi-channel communication platform that enables customers to contact businesses anytime, from any device through chat, phone call, email, messenger, SMS, and more. The platform allows users to track activity and measure individual agent performance. Using the dashboard widget appearance wizard, users can manage the widget's position, color, look and placement in just one click. The SMS interaction feature enables customers to communicate with company chat agents via text messages. Users can request information from visitors before starting the chat. This enables users to sort through chat requests, prioritize high-value customers, and assign representatives to relevant inquiries. Bontact features a mobile-optimized customer chat window that automatically detects when customers are on mobile devices. It allows visitors to seamlessly interact with company agents across all channels directly from their mobile device.

Specifications

Business Size

Startup

Customization

Yes

Deployments

Premise

Language Support

English

Platforms

Product Details

Features

White label branding

Activity tracking

Analytics reports

Chat transcript export

Cross-screen management

Email & SMS campaigns

Favorite channel campaigns

Interaction management & tracking

Line integration

Multi-channel communication widget

Multi-language widget

Offline form

Open API

Proactive invitations

Widget design management

Benefits

Bontact enables customers to contact with sales reps through multiple channels such as texting, voice, messaging and web chat.

Enables users to change the widget on the website to any 1 of 23 languages, or custom change the text.

Allows users to sync data between their CRM and Bontact’s dashboard for more effective customer and lead management.

The platform identifies visitors at the start of the conversation and sends transcripts and details to the user’s CRM for follow-up activities and tasks.

Lets users track activity and measure and understand individual agent performance and customer satisfaction.

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