Highlights : About Bold360
Product Details
Features
Email management
SMS management
Twitter management
Integrated workspace
Reporting engine and scheduler
iPhone mobile app
Insert image, spell checking, & typing indicator
Customizable buttons and windows
Post chat survey, email transcript, offline email form
Automatic time-on-site invitation
Skill routing
Automatic chat distribution and load balancing
Adaptive messaging
Advanced agent reporting
Customizable agent alerts
Conversational A.I.
Self-service analytics
Auto-answers
Facebook messenger management
Mobile invitations
Benefits
Create a more personal connection with customers and website visitors using Bold360's live chat.
Bold360 automatically stores all visitor history keeping track of their website activity and previous interactions. This enables users to access past chats and maintain conversational continuity.
All Bold360 products share a common infrastructure ensuring a smooth transition if users ever decide to upgrade their service.
Bold360 is available as a mobile app for anytime, anywhere accessibility.
Bold360's Basic Summary report provides users with a weekly graph, hourly breakdown of activity, highlights and suggestions for improvement.
Turn data into actionable information with Bold360's reporting features. The reports generated will enable users to track operator responsiveness, measure marketing effectiveness and identify the most successful invites.
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