Bold360 is an intelligent customer engagement solution that provides SMBs and large enterprises with actionable customer insights to deliver richer and more personalized experiences in real time. The platform provides live chat, email, messaging and social channels needed to engage and support consumers across self-service and agent assisted interactions.
It presents agents with the full context of those interactions and quick access to support tools like remote access, file transfer and co-browse all through a single pane of glass. This unified experience simplifies the agent workflow and provides them with a complete view of each customer – improving contact center efficiencies and delivering better customer experiences that build loyalty and advocacy.
Post chat survey, email transcript, offline email form
Self-service analytics
About Bold360
Bold360 is an intelligent customer engagement solution that provides SMBs and large enterprises with actionable customer insights to deliver richer and more personalized experiences in real time. The platform provides live chat, email, messaging and social channels needed to engage and support consumers across self-service and agent assisted interactions.
It presents agents with the full context of those interactions and quick access to support tools like remote access, file transfer and co-browse all through a single pane of glass. This unified experience simplifies the agent workflow and provides them with a complete view of each customer – improving contact center efficiencies and delivering better customer experiences that build loyalty and advocacy.
Specifications
24/7 Support
Yes
Business Size
Mid-Market
Deployments
Cloud
Language Support
English
Platforms
Product Details
Features
Email management
SMS management
Twitter management
Integrated workspace
Reporting engine and scheduler
iPhone mobile app
Insert image, spell checking, & typing indicator
Customizable buttons and windows
Post chat survey, email transcript, offline email form
Automatic time-on-site invitation
Skill routing
Automatic chat distribution and load balancing
Adaptive messaging
Advanced agent reporting
Customizable agent alerts
Conversational A.I.
Self-service analytics
Auto-answers
Facebook messenger management
Mobile invitations
Benefits
Create a more personal connection with customers and website visitors using Bold360's live chat.
Bold360 automatically stores all visitor history keeping track of their website activity and previous interactions. This enables users to access past chats and maintain conversational continuity.
All Bold360 products share a common infrastructure ensuring a smooth transition if users ever decide to upgrade their service.
Bold360 is available as a mobile app for anytime, anywhere accessibility.
Bold360's Basic Summary report provides users with a weekly graph, hourly breakdown of activity, highlights and suggestions for improvement.
Turn data into actionable information with Bold360's reporting features. The reports generated will enable users to track operator responsiveness, measure marketing effectiveness and identify the most successful invites.
Recommended Product
Social Media Premium Package
Features: 30 High Quality Postings 3 Social Media Platform
Website Design Standard Package
Features: Linking 30 to 50 static pages. Call to Action feature.
By claiming your product on Warebuy, you are contributing to the Warebuy business database. By keeping your Product up-to-date, you will be promoting yourself to a huge online audience and helping to maintain our owner-verified dataset. After claiming, you can add images, prices, features, case studies, etc. to your product at free of cost.