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BeyondTrust

Name: BeyondTrust
Rating: 4.5 (2 reviews)

By BeyondTrust

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Highlights : About BeyondTrust

Incoming call management

Ticket/issue tracking

Remote mobile device camera sharing

IT asset management

Native two-factor authentication (2FA)

Interdependency tracking

About BeyondTrust

BeyondTrust Remote Support (formerly Bomgar Remote Support) enables the provision of instant remote support to customers using Windows, Mac, Android, iOS, or other devices, whether or not they are on the corporate network. Support requests can be initiated through the custom-branded support portal, BeyondTrust Buttons, or Windows applications, and users can fix end systems or troubleshoot issues using screen sharing, remote control, unattended access, file sharing, annotations, and mobile device camera sharing. Real-time chat, canned scripts, collaboration and escalation tools, and skills-based routing aim to improve technician efficiency. To manage compliance, all session activity is automatically recorded and can be monitored in real-time, and users can produce detailed audit logs and attestation reports. For GDPR compliance, BeyondTrust can automatically obtain and capture end user consent before remote support sessions begin.

Specifications

Business Size

Mid-Market

Customization

Yes

Deployments

Premise

Language Support

Dutch,English,French,German

Platforms

Product Details

Features

Incoming call management

Ticket/issue tracking

Session recording

IT asset management

Remote mobile device camera sharing

Identity management

Inconsistency remediation

Automatic access logging

Privileged identity rotation

ITSM & SIEM integrations

External directory integrations

Automatic activity recording

Role & permission management

Native two-factor authentication (2FA)

End-of-sessions surveys

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