Balto is a cloud-based call center solution for businesses of all sizes. The solution deploys artificial intelligence to support sales, customer service and collection teams in training reps and analyzing customer issues.
Balto is a cloud-based call center solution for businesses of all sizes. The solution deploys artificial intelligence to support sales, customer service and collection teams in training reps and analyzing customer issues.
Specifications
Business Size
Startup
Deployments
Cloud
Language Support
English
Platforms
Product Details
Features
256-Bit Encryption
Assessments
Call Logging
HTTPS & TLS 1.2.
IP Filtering
Inbound Call Center
Outbound Call Center
PCI, PCH, & PII Security
Reporting/Analytics
Salted & Hashed Passwords
Service Level Agreements
Assessments
Gamification
Goal Setting / Tracking
Onboarding
Performance Metrics
Content Management
Performance Management
Benefits
Artificial Intelligence to provide reps with helpful coaching prompts.
Balto is a cloud-based call center solution for sales, customer services, accounts receivable, quality and compliance applications, that uses Artificial Intelligence to provide reps with helpful coaching prompts.
Promises integration with any existing
Balto promises integration with any existing, cloud-based telephony systems and third-party contact center software such as Five9, Livevox, TCN, Ring Central, Avaya, NICE InContact, Outreach, Hubspot, Zultys, 3CX and Vocalcom
Conversation analysis and automated call coaching
Conversation analysis and automated call coaching works from Agile Checklists, with Balto's speech recognition used to listen for conversation "milestones" that are checked off the lists visually to guide call rep progress
Uses protocols
Balto never saves or records sensitive personal, private information and uses protocols including 256-bit encryption, PCI, PCH & PII security, HTTPS & TLS, plus AWS-based data storage to protect caller information and data.
Dashboard visualizations are automatically updated
Dashboard visualizations are automatically updated with real time conversation data, granting reps and managers with call feedback for review purposes
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