Highlights : About AzureDesk
Product Details
Features
Ticket management
Help desk integration
Automated Routing
Customizable branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Knowledge Base Management
Network Monitoring
Multi-Channel Communication
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Benefits
Allow customers to first search for support query answers themselves, in AzureDesk's quick search, self-service customer portal.
Automatically convert incoming support emails into tickets with AzureDesk.
Manage questions, problems, tasks and service requests from their opening to their resolution, updating the customer along the way.
Easily convert support requests into JIRA bugs with AzureDesk's built in JIRA integration.
Add customers, companies and agents with AzureDesk's administration portal. Third party integrations with Slack,Olark LIVE chat,Asana,Freshbooks,ChargeDesk,Chatlio,JIRA
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