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Avochato Software

Name: Avochato Software
Rating: 4.5 (2 reviews)

By Avochato

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Highlights : About Avochato Software

Inbound & outbound SMS

Response automation

Conversation prioritization

Custom message templates

Slack integration

Mass Texting

About Avochato Software

Avochato is a messaging and reputation management solution designed for companies of all sizes. It offers customer review management, response management, review monitoring and reporting functionalities within a suite. The product caters to a variety of industries, including insurance, home care, real estate, auto dealerships, logistics, delivery services and e-commerce. Avochato features review management, which allows users to create campaigns for review acquisition. Users can solicit reviews from customers using links to their reviews accounts, such as Yelp! And Google Reviews. Users can also request feedback on their products and services via text messages. Avochato also provides the real-time net promoter score (NPS) based on customer reviews and ratings. Avochato is available both in cloud-based and on-premise deployment options, and it also offers a mobile app for iPhones and Android devices. The product also integrates with different business systems, such as Slack for project management, Desk.com for help desk ticketing, Salesforce CRM and Office 365.

Specifications

Business Size

Startup

Customization

Yes

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Inbound & outbound SMS

Inbound & outbound calls

Separate phone numbers for different functions

Custom message templates

Response automation

Message routing

Conversation prioritization

Conversation escalation

Conversation assignment

Conversation flagging

After-hours responses

Call forwarding

Voicemail

Slack integration

CRM integration

Message threads

Contact search

Web dashboard

Benefits

Text messages can be received and replied to from users’ own phones, using unique Avochato phone numbers.

Users can make outbound calls to contacts, using their dedicated Avochato phone number.

Conversations can be assigned, flagged, prioritized, and escalated within teams.

Text messages can be routed to specific team members using text trees, and the system can be incorporated into existing IVR systems or phone trees.

Custom message templates can be setup to automate responses to incoming texts.

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