Avaya IP Office is a cloud-based and on-premise communications and collaboration solution designed for small to midsize businesses. The Avaya contact center assists in management and administration of calls. It also helps in gathering, measuring and analyzing customer interactions. The Avaya learning service helps in providing training to employees using different forms of training module such as virtual training, classroom training, self-paced training in which sessions can be scheduled and users can organize custom classes.
Avaya IP Office is a cloud-based and on-premise communications and collaboration solution designed for small to midsize businesses. The Avaya contact center assists in management and administration of calls. It also helps in gathering, measuring and analyzing customer interactions. The Avaya learning service helps in providing training to employees using different forms of training module such as virtual training, classroom training, self-paced training in which sessions can be scheduled and users can organize custom classes.
Specifications
Business Size
Small
Deployments
Premise, Cloud
Language Support
English
Platforms
Product Details
Features
Call Recording
Call Management
Applications Management
Surveys & Feedback
Call Center Management
Call Sharing
Chat / Messaging
Auto Dialer
Time & Attendance
Alerts / Escalation
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