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Atera

Name: Atera
Rating: 4.5 (2 reviews)

By Atera

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Highlights : About Atera

Backup and Recovery

Billing & Invoicing

Issue Management

Patch Management

Remote Access

Project Management

About Atera

Atera is a cloud-based professional services automation (PSA) software solution geared to small to midsize businesses in the IT sector. It includes functionality for time tracking, expense tracking, billing and invoicing, help desk and knowledge and document management. Atera specializes in remote monitoring and management (RMM). Users can identify issues before customers notice them, and they can perform root-cause analysis and patch management.

Specifications

24/7 Support

Yes

Business Size

Small, Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Project Management

Scheduling

Live Chat

Help Desk

CRM

Backup and Recovery

Billing & Invoicing

Dashboard

Issue Management

Patch Management

Remote Access

Access Controls/Permissions

Compliance Management

Issue Auditing

Maintenance Scheduling

Benefits

Unlimited Workstation and Server Devices

Atera is designed to monitor an unlimited number of devices across your workstations and servers. This means cost savings for your organization as you do not have to pay extra for additional devices.

Staff Onboarding Made Easy

With Atera, new employees can easily be brought on board as the software comes with an easy-to-use interface, which can be learned in no time at all. But do not mistake this simplicity for weakness as the platform comes with all the necessary features to get you on top of your IT management game.

Powerful Scripting

Atera allows you to schedule script running through IT automation or run them manually.

Impeccable Security

The vendor deemed it important to make all system transactions as secure as possible. The system uses TLS and 256-bit AES encryption to secure all your sessions.

Analytics and Reporting

Atera is able to measure customer satisfaction, support load, support team performance and activities.

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