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Astute SOS Software
Astute SOS Software

Astute SOS Software

By Astute Solutions


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Highlights : About Astute SOS Software

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In-context data transfer

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In-app engagement

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Web/mobile real-time engagement

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Click to video

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Intelligent escalation

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Orchestrated agent availability

About Astute SOS Software

Astute SOS is a standalone live chat solution that allows website visitors and social followers to connect to a contact center directly from a brand’s website or app. The solution enables live chat via text, voice or video and is designed for customer service or help desk interactions. SOS lets customers begin service interaction in their preferred communication channel using their device’s microphone and speakers, via email or using online chat. SOS passes along user data to call center agents, who can use the information to deliver customer service and connecting customers to the resources they seek. Astute SOS also provides one-click escalation technology and the ability to proactively escalate individual interactions based on user activity or customer characteristics.

Specifications

  Business Size
Small
  Deployments
Cloud
  Language Support
English
  Platforms

Product Details

Features

Orchestrated agent availability

Intelligent escalation

Web/mobile real-time engagement

In-app engagement

In-context data transfer

Click to video

Click to call

Click to chat

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