Astute SOS is a standalone live chat solution that allows website visitors and social followers to connect to a contact center directly from a brand’s website or app. The solution enables live chat via text, voice or video and is designed for customer service or help desk interactions. SOS lets customers begin service interaction in their preferred communication channel using their device’s microphone and speakers, via email or using online chat. SOS passes along user data to call center agents, who can use the information to deliver customer service and connecting customers to the resources they seek. Astute SOS also provides one-click escalation technology and the ability to proactively escalate individual interactions based on user activity or customer characteristics.
Astute SOS is a standalone live chat solution that allows website visitors and social followers to connect to a contact center directly from a brand’s website or app. The solution enables live chat via text, voice or video and is designed for customer service or help desk interactions. SOS lets customers begin service interaction in their preferred communication channel using their device’s microphone and speakers, via email or using online chat. SOS passes along user data to call center agents, who can use the information to deliver customer service and connecting customers to the resources they seek. Astute SOS also provides one-click escalation technology and the ability to proactively escalate individual interactions based on user activity or customer characteristics.
Specifications
Business Size
Small
Deployments
Cloud
Language Support
English
Platforms
Product Details
Features
Orchestrated agent availability
Intelligent escalation
Web/mobile real-time engagement
In-app engagement
In-context data transfer
Click to video
Click to call
Click to chat
Recommended Product
Social Media Premium Package
Features: 30 High Quality Postings 3 Social Media Platform
Website Design Standard Package
Features: Linking 30 to 50 static pages. Call to Action feature.
By claiming your product on Warebuy, you are contributing to the Warebuy business database. By keeping your Product up-to-date, you will be promoting yourself to a huge online audience and helping to maintain our owner-verified dataset. After claiming, you can add images, prices, features, case studies, etc. to your product at free of cost.
