Astea Alliance Enterprise is an end-to-end field service management (FSM) and mobility platform that provides large and enterprise service companies with functionality to support the full service lifecycle, from the initial customer call to the closing of work orders, customer invoicing and asset retirement and product replacement. The solution can be deployed on-premises or hosted in the cloud.
Astea Alliance Enterprise is an end-to-end field service management (FSM) and mobility platform that provides large and enterprise service companies with functionality to support the full service lifecycle, from the initial customer call to the closing of work orders, customer invoicing and asset retirement and product replacement. The solution can be deployed on-premises or hosted in the cloud.
Specifications
Business Size
Small
Deployments
Premise, Cloud
Language Support
English
Platforms
Product Details
Features
Real-Time Scheduling Optimization and Automation
Work Order Management
Customer Management
Parts Management
Inventory Management
Field Sales Quotes
Mobile Workforce Management
Sales Order Processing
Depot Repair Management
Contract & Warranty Management
Third Party Vendor/Subcontractor Management
Customer Self-Service
Business Intelligence/Dashboards/Scorecards
Project Management
Workforce Capacity Planning
Knowledge Management
Asset Tracking & Management
Assisted Scheduling & Dispatch
Mobile Apps (online & offline) for any device
GPS Tracking/Google Maps
Benefits
Improve Productivity
Eliminate Paperwork; Optimize Resource Planning; Improve Dispatcher to Technician Ratio
Improve Customer/Employee Satisfaction & Retention; Enhance you Brand/Image
Drive Continuous Improvement & Quality
Real-time reporting, expense & time tracking; Ensure accurate data capture; instant access to relevant information (Service histories, parts usage; failure analysis; MTTR…); Work connected & disconnected
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