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Aspect Via Cloud Contact Center

Name: Aspect Via Cloud Contact Center
Rating: 4.5 (2 reviews)

By Aspect Software

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Highlights : About Aspect Via Cloud Contact Center

Live chat

Churn management

Analytics

Video content

Chat functionality

"What If" scenarios

Ad hoc query

Automatic notifications

Calendar management

About Aspect Via Cloud Contact Center

Aspect Via Cloud Contact Center is a web-based customer engagement center suitable for organizations with 100 or more concurrent and named users. The system is a complete set of customer service capabilities including self-service, omnichannel inbound, outreach, workforce management, quality management, service intelligence, continuous delivery, and reporting analytics.

Specifications

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Live chat

Churn management

Analytics

Video content

Chat functionality

"What If" scenarios

Ad hoc query

Automatic notifications

Calendar management

Contact history

CRM integration

Customizable reporting

Demand dorecasting

Employee management

Employee portal

Employee self service

Instant messaging

Multi-channel communication

Multi-channel management

Real time data

Real time reporting

Real time updates

Request routing

SMS integration

Social media integration

Voice mail

Workflow management

Activity dashboard

Prioritizing

Call monitoring

Benefits

Allow users to gather data from customer interactions

Reporting and analytics tools within Aspect Via allow users to gather data from customer interactions and generate reports based on metrics including employee activity, ticket status, handled interactions, compliance, and more.

Allow customer self-service via telephon

Businesses can allow customer self-service via telephone thanks to Aspect Via's personalized interactive voice response (IVR) feature with caller intent prediction, and artificial intelligence.

Monitor agent activity with voice and screen recordings of interactions

Management can monitor agent activity with voice and screen recordings of interactions, quality monitoring and VoC surveys to ensure that interactions between agents and customers are of top quality.

Automate multichannel campaigns and high-touch proactive customer care

Automate multichannel campaigns and high-touch proactive customer care by sending automated alerts and value added messages, anticipate customer needs, and take advantage of engagement opportunities using historical data on customer behavior.

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