Aspect CXP Pro is a cloud-based interactive voice response (IVR) tool suitable for large businesses in industries such as banking, manufacturing, government, healthcare, retail and transportation. Aspect CXP Pro combines the applications in Aspect CXP with the Aspect Prophecy IVR and telephony platform into one package. On-premise, hosted and hybrid deployments are also available.
Aspect CXP Pro is a cloud-based interactive voice response (IVR) tool suitable for large businesses in industries such as banking, manufacturing, government, healthcare, retail and transportation. Aspect CXP Pro combines the applications in Aspect CXP with the Aspect Prophecy IVR and telephony platform into one package. On-premise, hosted and hybrid deployments are also available.
Specifications
Business Size
Mid-Market
Deployments
Cloud
Language Support
English
Platforms
Product Details
Features
Voice customization
Hold music
Analog & digital line support
PCI-DSS compliant
HIPAA compliant
Reporting & analytics
Natural language understanding
Enterprise integration
Interactive voice response (IVR)
SMS chatbots
Social bots
Automated web chat
Inbound & outbound call support
Audio prompt support
Provisioning API
Conferencing
Call recording
Speech recognition
Call Center
Call Recording
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail
Benefits
Fully Compliant with VoiceXML
Aspect CXP Pro is fully compliant with VoiceXML (VXML), CCXML, and HIPAA regulations, and is PCI-DSS Level 1 certified.
Dynamic personalization
Dynamic personalization can be employed to present menu options according to likely user intent, for example if a user has recently placed an order online.
Integration with contact center systems
Integration with contact center systems allows transfer to live agent assistance when required.
Self-service applications
Self-service applications can be deployed across multiple channels, including IVR, mobile web apps, chat, SMS, and social networks, and analyzed across all channels in real-time.
Session states
Session states can be preserved across multiple sessions, user preferences retained, and each customer’s last call or session and overall call frequency can be tracked.
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