Home > Softwares > Operation and Service Software > Knowledge Management Systems > AnswerDash

AnswerDash

Name: AnswerDash
Rating: 4.5 (2 reviews)

By AnswerDash

1169 Interested

Highlights : About AnswerDash

Unlimited Q&A

Popular questions and object search

Live chat integration

About AnswerDash

AnswerDash is a cloud-based contextualized self-service customer support solution that helps provide information to customers visiting a users’ website or mobile application. The solution features predictive Q&A technology based on customer behavior on the website. AnswerDash leverages existing content in knowledge bases and FAQs in interactions on the website, mobile application and social media channels. The solution contains advanced natural language processing algorithms that identify gaps in content management and provide suggestions to content managers regarding articles and other relevant content to add to the website. The solution’s crowdsourcing algorithm also predicts likely questions from customers based on their past experience with the website.

Specifications

Business Size

Small

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Live chat integration

Mobile support

Quick-start onboarding

Benefits

Smooth and easy as the whole process is automated

AnswerDash simplifies the way businesses delivers answers to their website visitors with its embeddable help button that they can click whenever they need support or answers. For businesses, importing all their existing content from their knowledge base and FAQs into the AnswerDash system is smooth and easy as the whole process is automated.

Contextual self-service support

Setting up a contextual self-service support is also a breeze and this functionality enables you to service your customers through the channels they prefer (Web, mobile, Facebook Messenger) without you dealing with IT stuff.

Deliver answers accompanied with rich media content

As your visitors are able to find answers to their questions without having to resort to search engines and external websites, the probability of converting significantly increases. Customers who can’t find the answers in your Q and A can easily present their questions for you to respond to. AnswerDash lets you deliver answers accompanied with rich media content, including pictures, videos, audio files and even animated GIFs.

Intelligent analytics feature

AnswerDash comes with an intelligent analytics feature that allows it to predict Q&A. Users also get actionable insights from the system, which is quite useful in creating and editing content in a snap.

Deliver a positive user experience

AnswerDash has proven to be quite effective in helping businesses deliver a positive user experience for their visitors, resulting in significant increase in content engagement as well as a great reduction in live chat requests and support tickets.

Recommended Product

AnswerHub

Features: Control who can see what Reputation scoring, badges, and expert identification

osTicket

Features: Agent collision avoidance Assign and transfer tickets

iSupport

Features: Service Level Agreement (SLA) Management Real-time Chat

IT Glue

Features: Dashboard Issue Management

NABD

Features: Automated Routing Document Storage

Promys

Features: Email Integration Sales Tracking

SMART Service Desk

Features: Ticket Management Self Service Portal

Related Product