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Answerbase

Name: Answerbase
Rating: 4.5 (2 reviews)

By Lumin Creative

1103 Interested

Highlights : About Answerbase

Browse content, post questions, answers and comments

Seamless user integration (Single Sign-On)

Browse and create articles

Robust API's available

Insert your own analytics tools

Actionable content insights

About Answerbase

Answerbase is a solution for mid-size and enterprise-level companies looking for marketing automation and analytics, customer service and support and social CRM. Customer service and support module allow companies to solve their common problems by automating the answers to repeat questions. It provides clients a fast turnaround on important issues that may crop up, leading to less traffic for the support team and a customer base that can research questions on their own.

Specifications

Business Size

Mid-Market, Enterprise

Deployments

Cloud

Language Support

English,German,Spanish

Platforms

Product Details

Features

Admin collaboration notes

Admin answer drafting with version control

Private question management

Standard and Advanced API’s

Advanced moderation tools w/ content assignments

Import/export content, users and reports

Multilingual interface

Subscribe to topics and ask direct questions to SME's

Advanced customization options

Control content and functional permissions

Integrate on a sub-directory or sub-domain

Vote on the helpfulness and quality of answers

Robust API's available

Collaborate w/ other admins and moderators on answers

Adjust content assignments and functional permissions

Turn whatever ideas you have into a reality

Customize the look and feel of your user interface

Insert your own analytics tools

Import existing content and users

Collaboration forms the best answers

Benefits

Reduce Duplicate Inquiries

On average, Answerbase reduces calls, e-mails, support tickets, and other inquiries by more than 30%. By allowing your customers access to a growing pool of helpful content and information that satisfies their needs on Answerbase, more of your customers are able to autonomously help themselves and get quick answers. This leads to more satisfied customers that are able to solve their support issue quicker or make their purchase decision faster without having to contact with an associate.

Identifies Valuable Content Insights

Answerbase site owners are able to see what Q&A posts and topics are generating the most demand through our actionable content insights. You are able to easily identify and determine what you should concentrate on creating more in-depth Q&A, article and/or blog posts about. This process allows you to adjust your content strategy and creation to fill the information gaps that will best serve your customers.

Provides Community Driven Support

Customer support software is not, and should not, be just ticketing solutions. When it makes sense to do so, open up Answerbase to capture community driven support. Allow CSR’s, subject matter experts, product evangelists and other customers to answer questions. The fact is that collaboration produces the best quality answers. On average, our customers see a 30% or more reduction in duplicate inquiries, which saves them time, money and other resources. It’s the perfect way to scale and improve your support offerings even through expected CSR turnover.

Q&A That Will Increase Conversions

Q&A readers on e-commerce product pages are far more likely to convert than those who don’t read product page Q&A. Answerbase’s product page Q&A widgets help you stay in contact with your customers and build relationships, so they continue to engage with you. Answerbase’s product page Q&A answers those pre-sales questions and fills in the information gaps to give your customers the confidence they need to make their purchase decisions faster.

Dramatically Grow Search Engine Traffic

For public customer support sites and e-commerce stores, the Answerbase Q&A platform is an effective way to build relevant content that attracts new visitors to your website via search engines. Each question asked generates a new page on your system that has Search Engine Optimized page titles, URLs, and descriptions. As people with similar issues use search engines to find solutions, your content shows up in the results and brings new visitors to your site who are interested in your content, products/services and brand.

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