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Ameyo FusionCX

Name: Ameyo FusionCX
Rating: 4.5 (2 reviews)

By Ameyo

976 Interested

Highlights : About Ameyo FusionCX

Ticket/issue tracking

Service Level Agreement (SLA) management

Compliance management

Help desk management

Multi-channel management

Customer complaint tracking

About Ameyo FusionCX

FusionCX by Ameyo is an all-in-one helpdesk ticketing and customer support platform which offers omni-channel contact centre capabilities for customer service teams. With tools for managing omnichannel ticketing, agent productivity, operations automation, and more, FusionCX aims to help businesses to provide a seamless customer experience. Businesses are also able to create knowledge base and FAQ content in order to encourage customer self service and reduce the number of service enquiries. In order to help businesses manage their customer service requests and queries, FusionCX provides an omnichannel helpdesk ticketing system which consolidates requests from a range of channels including email, phone, online chat, social media pages, mobile applications, and more. Tickets can be automatically prioritized and routed to the most suitable agent, and agents can view all of their pending tickets, in order of priority, in the unified desktop agent (UDA). Features such as automatic ticket creation, canned responses, IVR routing, CTI (computer telephony integration), customer interaction history, and more are designed to aid customer service agents in managing their customer requests.

Specifications

Business Size

Small

Customization

Yes

Deployments

Premise, Cloud

Language Support

English

Platforms

Product Details

Features

Ticket/issue tracking

Customer engagement center

Service Level Agreement (SLA) management

Compliance management

Customer history

Employee management

Instant messaging

Multi-channel management

Real time monitoring

Sentiment analysis

Event triggered actions

Knowledge base management

IVR / voice recognition

Support ticket tracking

Customer complaint tracking

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