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Amdocs Customer Management

Name: Amdocs Customer Management
Rating: 4.5 (2 reviews)

By Amdocs

1575 Interested

Highlights : About Amdocs Customer Management

Sales order management

Combined sales force automation and quoting

Retail point-of-sale (POS)

Inventory Management

About Amdocs Customer Management

Amdocs Customer Management is an on-premise integrated revenue and customer relationship management (CRM) solution tailored to meet the needs of communications service providers (CSPs). It supports functionality designed to help CSPs deliver more consistent and more personalized interactions. Amdocs Customer Management offers applications for customer support, help desk, call center, self service and social media monitoring. These tools enable customer service representatives to provide consistent, informed responses to customers across every channel, from interactions in-store, on company websites, via email or on social platforms.

Specifications

Business Size

Startup

Deployments

Premise

Language Support

English

Platforms

Product Details

Features

Inventory Management

Retail point-of-sale (POS)

Combined sales force automation and quoting

Sales order management

Multichannel selling

Email Support

Phone Support

Customer support

Call center

Self service and social media monitoring

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