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Altitude Software

Name: Altitude Software
Rating: 4.5 (2 reviews)

By Altitude Software

961 Interested

Highlights : About Altitude Software

Alerts and escalation to timely resolve issues

Manage clients appointments

Automated routing of calls

Centralized customer database

Open API for third party integration

Track activities such as customer compliants

About Altitude Software

Altitude uCI Suite is a complete unified communications solution that enables contact centers to make informed decisions and execute business strategies in real time. The solution is suitable for businesses of all sizes and can be deployed either on-premise or in the cloud. Altitude uCI Suite provides a comprehensive customer engagement suite for contact centers, along with the most innovative technology. Altitude uCI helps contact centers to integrate all their activities to become faster and more efficient. The solution enables businesses to make profits, accomplish business goals and enhance customer loyalty through a user-friendly interface. Altitude uCI delivers actionable information on reports and historical analysis and provides a complete and integrated view of the client journey by performing data consolidation through the breaking of company siloes. Customers receive relevant and accurate information irrespective of the media channel they used to get in touch with the contact center.

Specifications

Business Size

Small

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Alerts and escalation to timely resolve issues

Manage clients appointments

Automated routing of calls

Centralized customer database

Email integration to send automated emails

Help desk management feature

Centralized knowledge base for recording general issues

Social media integration

Generate trouble tickets

Work order management

Open API for third party integration

Send automated notices to customers

Inbox and queue management

Track activities such as customer compliants

Customer experience management

Self-service portal for employees

Agent availability management

Benefits

Altitude uCI contact center software provides agents with a complete overview of their customer interactions in a single view.

The interactive dialer automates the entire dialing process and evaluates the best time and communication type to contact customers.

The solution easily integrates with Altitude's Door to Door mobile application to effectively manage external interactions with customers.

A web-based management portal for administrators and managers provides detailed information on various business activities.

Altitude uCI supports multi-deployment options allowing businesses to deploy solutions in-house, remote, hosted or in the Cloud.

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