AlertFind is a cloud-based help desk solution with an intuitive user interface and omnichannel platform that helps business continuity professionals manage mass notifications concerning IT issues and emergency situations. It automatically collects and updates contact data in real time and enables teams to protect people in crises by quickly sending and receiving crucial information on any device. AlertFind’s notification channels include alerts through emails, voice messaging, fax, pages and mobile app push notifications. It comes with Service Organization Control (SOC 1 and SOC 2) certifications along with GDPR compliant illustrations on security, which helps businesses ensure safety across operations. Other features include role-based alerts, auto-escalation, an API connector library and geo-fencing.
AlertFind is a cloud-based help desk solution with an intuitive user interface and omnichannel platform that helps business continuity professionals manage mass notifications concerning IT issues and emergency situations. It automatically collects and updates contact data in real time and enables teams to protect people in crises by quickly sending and receiving crucial information on any device. AlertFind’s notification channels include alerts through emails, voice messaging, fax, pages and mobile app push notifications. It comes with Service Organization Control (SOC 1 and SOC 2) certifications along with GDPR compliant illustrations on security, which helps businesses ensure safety across operations. Other features include role-based alerts, auto-escalation, an API connector library and geo-fencing.
Specifications
Business Size
Mid-Market
Customization
Yes
Deployments
Cloud
Language Support
English
Platforms
Product Details
Features
Contact Management
Incident Management
Templates
Alerts / Escalation
Two-Way Communication
Self Service Portal
Problem Management
Geo Targeting
Ticket/Issue Tracking
Automated Routing
Configuration Management
Scenario Planning
Mass Notifications
Benefits
Secure off-network emergency notifications enable users to deliver alerts even when phone lines are down or systems go offline.
Native iOS and Android mobile apps give users the flexibility to send alerts and manage responses in real-time from their smartphone.
Multiple geofencing capabilities enable users to target alerts in specific areas in case of regional events or threats.
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