Home > Softwares > Analytics > Business Intelligence Tool Software > Akita

Akita

Name: Akita
Rating: 4.5 (2 reviews)

By Akita

939 Interested

Highlights : About Akita

Customizable alerts

Upsell target identification

High valued customer lists

Cost data import automation

Connect with the leading cloud accounting tools

Account health measurement

About Akita

Akita is a cloud-based tool for customer success managers which identifies at-risk customers and provides information on billing and product usage, enabling users to reduce churn, nurture customer relationships, and drive upsells. Akita allows users to customize automated alerts for important customer interactions, including overdue invoices, open support tickets, customer ratings, last contact outside of a specified time period, and more. The accounts and contacts dashboard shows users all contact with details on their segment, lifecycle stage, account health score, number of notifications and alerts, and actions to be taken. Users can view lists of people or organizations who have been identified as churn risks by Akita, customers with open tickets, upsell opportunities, upcoming renewals, and more. Contacts and accounts can be filtered using various criteria, such as their health score, lifecycle stage, and segment. The dashboard also gives users an overview of the total monthly recurring revenue (MRR), customer lifetime value (LTV), average health scores, daily tickets, and other metrics, with color-coded details of percentage change.

Specifications

Business Size

Small

Customization

Yes

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Customizable alerts

Metric definition

Progress tracking

Customer histories

At-risk customer identification

Account health measurement

Churn risk identification

Upsell target identification

High valued customer lists

Customer support ticket statuses

ROI analysis

Cost data import automation

Connect with the leading cloud accounting tools

RESTful API Available

Key Performance Indicators

Data Visualization

Profitability Analysis

Trend / Problem Indicators

Performance Management

Strategic Planning

Benifits

Gain insight

Gain insight into account health and identify at-risk customers with Akita's advanced health scoring system.

Receive alerts for important customer interactions

Receive alerts for important customer interactions, shifts in behavior, changes in health scores, upsell opportunities, and more.

powerful segmentation engine

Get a deeper understanding of your customers and target them more effectively with Akita's powerful segmentation engine.

Tagging functionality

Categorize customers by value, persona, behavior and more, with Akita's tagging functionality.

Automatically triggered Playbooks

Take action when an account progresses along the customer journey or declines in health with automatically triggered Playbooks.

Develop a streamlined workflow

Develop a streamlined workflow for your CSMs with personalized dashboards, an "inbox" of prioritized tasks, and a calendar view for ease of planning.

Recommended Product

Social Media Premium Package

Features: 30 High Quality Postings 3 Social Media Platform

Website Design Standard Package

Features: Linking 30 to 50 static pages. Call to Action feature.

Diginyze Standard Cloud

Features: Upto 500 products Listing 24/7 Chat BOT support.

ECommerce SEO Gold Package

Features: 1- 100 products optimized Easy way to position your ecommerce store in Google, Yahoo, and Bing results

SEO Advance Package

Features: Upto 200 Keyword Optimization ROI-Driven SEO