AireContact is a cloud-based contact center solution that provides call center interaction and management tools for multiple channels of communication. The product caters to businesses of all sizes and allows users to create campaigns, manage dialler and manage call queue overflow.
AireContact is a cloud-based contact center solution that provides call center interaction and management tools for multiple channels of communication. The product caters to businesses of all sizes and allows users to create campaigns, manage dialler and manage call queue overflow.
Specifications
Business Size
Small
Deployments
Cloud
Language Support
English
Platforms
Product Details
Features
Web chat
Fax and email import
Voice mail
Social feeds
Blended (universal) queue
Multiple routing options
Idle time routing
Skill based routing
Area code routing
Quality monitoring
Call recording & archiving
Real-time current interactions
Callback scheduling & handling
Reporting tools
Blended Call Center
Call Scripting
Call recording
Campaign Management
Escalation Management
Inbound Call Center
Interactive Voice Response
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Voice Inbound and Aoutbound
Automatic Outbound
Web Chat
Email
Fax as Email
Voice Mail
Web Callback (Click2Call)
SMS
Multi-Channel Phone Book
Benefits
Multichannel ACD functionalities
Includes call routing, queuing, announcements during waiting, call distribution among agents, and real-time performance data.
Multiple agent routing options
Choose your preferred routing strategy, such as idle time routing, skill based routing, lingered waiting time, agent based, and area code routing.
Multiple telephony options
Features include hold, mute, ad-hoc call recording, play files, click to call, attended/ blind transfer, VoIP calls, and toll-free numbers.
Multi-channel communications
Track and manage interactions from web chat, email, fax, voice mail, SMS, and social media.
Supervisor tools
Monitor agent performance with quality assurance tools, call recording, archived recording, current interaction views, abandoned interactions, callback scheduling and delegated interactions.
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