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AireContact

Name: AireContact
Rating: 4.5 (2 reviews)

By AireSpring

1348 Interested

Highlights : About AireContact

Embedded SIP VoIP

Regular & toll-free numbers

Inbound & outbound calling

Agent transfer

Conference calls

Click to call

About AireContact

AireContact is a cloud-based contact center solution that provides call center interaction and management tools for multiple channels of communication. The product caters to businesses of all sizes and allows users to create campaigns, manage dialler and manage call queue overflow.

Specifications

Business Size

Small

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Web chat

Fax and email import

Voice mail

Social feeds

Blended (universal) queue

Multiple routing options

Idle time routing

Skill based routing

Area code routing

Quality monitoring

Call recording & archiving

Real-time current interactions

Callback scheduling & handling

Reporting tools

Blended Call Center

Call Scripting

Call recording

Campaign Management

Escalation Management

Inbound Call Center

Interactive Voice Response

Manual Dialer

Outbound Call Center

Predictive Dialer

Progressive Dialer

Queue Management

Real-time Chat

Voice Inbound and Aoutbound

Automatic Outbound

Web Chat

Email

Fax as Email

Voice Mail

Web Callback (Click2Call)

SMS

Multi-Channel Phone Book

Benefits

Multichannel ACD functionalities

Includes call routing, queuing, announcements during waiting, call distribution among agents, and real-time performance data.

Multiple agent routing options

Choose your preferred routing strategy, such as idle time routing, skill based routing, lingered waiting time, agent based, and area code routing.

Multiple telephony options

Features include hold, mute, ad-hoc call recording, play files, click to call, attended/ blind transfer, VoIP calls, and toll-free numbers.

Multi-channel communications

Track and manage interactions from web chat, email, fax, voice mail, SMS, and social media.

Supervisor tools

Monitor agent performance with quality assurance tools, call recording, archived recording, current interaction views, abandoned interactions, callback scheduling and delegated interactions.

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