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Advisor

Name: Advisor
Rating: 4.5 (2 reviews)

By dezide

1004 Interested

Highlights : About Advisor

Interactive Troubleshooting Guides

Reduce troubleshooting time

Fix errors on the first vist

Transfer skills faster

About Advisor

Advisor is a help desk solution designed for midsize and large enterprise businesses. It helps users with issue management, knowledge base maintenance and customer self-service via a public portal or direct feedback surveys. It is available through both cloud-based and on-premise deployment options and features a mobile app for iPhone and iPad devices.

Specifications

Business Size

Startup

Deployments

Premise

Language Support

English

Platforms

Product Details

Features

Interactive Troubleshooting Guides

Reduce troubleshooting time

Fix errors on the first vist

Transfer skills faster

Train new employees faster

Distribute knowledge to a greater audience, internationally

Improve management of information and make it accessible

Update the knowledge base with contributions from the field

Train the junior engineers to a higher standard

Salesforce integration

SaaS or on-premise hosting

Easy to connect through API

SSO and user provisioning through IdP systems

IIoT integration for using machine data

Cataloging/Categorization

Collaboration

Content Management

Decision Tree

Full Text Search

Knowledge Base Management

Self Service Portal

Benefits

Capture expert know-how in Dynamic Interactive Troubleshooting Guides

Capture expert know-how in Dynamic Interactive Troubleshooting Guides using causes, probabilities, actions, questions, cost and time. Build hierarchies of guides to tackle even the most complex problems.

Build and maintain a taxonomy

Build and maintain a taxonomy for classifying, categorizing and organizing items in the knowledge base to make sure technicians in the field can easily find the right knowledge at the right time.

Publish guides

Publish guides once and the platform automatically makes the guide available online, offline and for API integrations. Dezide puts the power of your problem resolution experts in the palm of your technicians anywhere in the world

Guide Optimizer

Learn from operational experience using the Guide Optimizer. Collective experience of all users is analyzed and guides are automatically updated using machine learning.

Enables users to comment on the content

Feedback provided at any time during troubleshooting enables users to comment on the content or request missing troubleshooting steps. This makes sure, that the knowledge base is continuously updated and improved

Turn the combination of our software platform

Turn the combination of our software platform and your expert troubleshooting knowledge into a product that you can sell to your dealers and customers to make a profit

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