Highlights : About Acquire
Product Details
Features
Instant file sharing
Live text chat
Peer-to-peer encryption
Graphing of customer interactions
Live feedback
Statistics and analytics
One-click call button
Speech-to-text
Speech recognition
One-way and two-way video
Click links and fill in forms remotely
Co-browsing
Voice calls
Video chat
Screen sharing
Call queueing
Free for customers to call
Browser plugins
eCommerce inetgrations
Instant file sharing
Benefits
Acquire includes one-way and two-way video calling, allowing the customer to choose whether or not they wish to be visible to the support agent, but still be able to see them.
A one-click call button on users’ websites allows customers to call for free.
Acquire offers instant file sharing through chat windows, with peer-to-peer encryption and secure cloud storage enabling sensitive documents to be shared and accessed from any web-enabled device.
Speech recognition enables users to make notes while on a call, or can be used for call transcription.
Acquire’s co-browsing feature enables users to interact directly with customers’ web browsers, highlighting sections, clicking on links, and filling out forms.
Calls can be recorded for staff training, performance reviews, record keeping, and error reduction.
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