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Abhisi

Name: Abhisi
Rating: 4.5 (2 reviews)

By Abhisi Helpdesk

881 Interested

Highlights : About Abhisi

Collision Detection

Insightful Reports

Message Formatting

Full Facebook integration

About Abhisi

Abhisi is a cloud-based, collaborative software platform for small and midsize businesses in need of a help desk solution. It is used by professional teams such as accountants, lawyers and realtors. With Abhisi, customers or clients can contact businesses through multiple channels, such as email, chat, phone, Facebook, Twitter etc. Predefined reply templates help automate the response process. The platform also offers automated message tagging and assignments. Clients have access to 24/7 self-service support with knowledge bases. Abhisi provides reporting to track performance, and a customer satisfaction function allows customers to rate interactions. Agents can respond to customer inquiries from any device with a web browser.

Specifications

Business Size

Startup

Customization

Yes

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Collision Detection

Quick Replies

Insightful Reports

Signatures

Message Formatting

SSL Encryption

Full Facebook integration

Multi-channel support: email, Twitter, Facebook, web

Automations & Custom Folders

Auto replies

User Permissions

IP White Listing

Full Twitter integration

Social monitor features to track and compare competition

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