Highlights : About 4me
Free Self Service for end-users
Request, change and task templates
Request grouping for major incidents
Change workflow automation
Tracking of customer, internal and outsourcer's SLAs
Time spent tracking
Product Details
Features
Free Self Service for end-users
Request, change and task templates
Request grouping for major incidents
Automated problem identification
Change workflow automation
Service Catalog
Tracking of customer, internal and outsourcer's SLAs
Time spent tracking
Full text search across all record types
API access



