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xSellco Feedback

Name: xSellco Feedback
Rating: 4.5 (2 reviews)

By xSellco

1149 Interested

Highlights : About xSellco Feedback

Automated feedback requests for all web channels

Intelligent targeting of products that sell well

Intelligent timing of request delivery

Rewards for returning customers

Fast reactions to negative feedback

Measuring performance and reporting

About xSellco Feedback

xSellco Feedback is another member of the xSellco sales productivity suite. This solution isin charge of feedback solicitation for the right products, from the most satisfied customers, and at the most appropriate point of time. You can use Amazon’s, eBay’s, and Trustpilot’s open API to integrate xSellco with them, and start sending intelligent feedback requests. It is also possible to add another marketplace at no cost at all. xSellco Feedback is more than just a feedback solicitor – what it does is managing reviews and distinguishing bad ones from good ones, so that it will at least give you a chance to respond and react quickly in every situation. With this system, feedback and reviews can genuinely be converted into profitable material, in part due to the stellar metrics and social proof ratings of the system, but more so because of the fact it directly sends notifications, and encourages the most loyal users to share their positive attitude with the world. Designed with an incredible follow up capacity which reaches even the busiest among your customers, xSellco Feedback can make both you sales and revenue grow.

Specifications

Business Size

Small

Customization

Yes

Deployments

Cloud

Language Support

English,German,Spanish

Platforms

Product Details

Features

Automated feedback requests for all web channels

Google Seller ratings for your search results

Intelligent targeting of products that sell well

Sending feedback requests only to on-time deliveries

Intelligent timing of request delivery

SmartTags and personalized requests

Follow Up emails

Rewards for returning customers

Fast reactions to negative feedback

Multichannel feedback tool

Full compliance with marketplaces’ feedback policies

Blacklisting customers with negative feedback history

Integration with Xsellco Helpdesk

Customized emails

A/B testing

Measuring performance and reporting

Positive feedback ratings

Benifits

Automated feeback requests

First of all, xSellco Feedback will automate feedback requests on all channels you’re using, targeting smartly both Amazon, eBay and other channels you add. Your task in the process is only to schedule the products and emails you want to send (or let xSellco decide and automate it on your behalf), while the system distributes them for you, and does so selectively and with care. Within xSellco Feedback, you will also find an in built editor that makes it possible to personalize or fully customize those emails with plain text or HTMLs.

Rich details of reviewer behavior

Once it delivers those requests, xSellco remains in control of their performance, and knows exactly who has responded. Instead of simply notifying you that a product has been reviewed, it provides you with a detailed history of the reviewer’s behavior, and reselects him/her based on their location, satisfaction, and purchase history. All of this information is displayed in an organized dashboard, where all responses are categorized by customer, and all seller ratings collated into a single picture of your feedback performance.

Detailed set of feedback management rules

None of this would be so exciting, hadn’t it been for the incredible feedback control xSellco has to offer. Its set of rules is very detailed and compliant with all leading feedback policies, and many specific criteria are included to select customers in a smart way. xSellco picks reviewers based on delivery times, satisfaction, location, and purchase history, and avoids those whose product was not delivered on time.

Protection from spam and bad reviews

It also uses the customer’s information to choose the most appropriate message for them, and invites you to react whenever a bad review arrives on your product’s address. This being said, you can consider xSellco Feedback to be your main asset for obtaining 5-star rating, and rely on it to perfect your metrics’ values. Once you get a grasp on the effects of your feedback strategy, you can make use of the system’s A/B testing, and design an even better method for targeting reviewers. In our experience with the solution xSellco never let any of us exposed to bad comments and spam.

Seamless integration

Finally, what may prove to be the most valuable functionality xSellco Feedback offers is the seamless integration with xSellco Helpdesk: the connection between the two ensures no customers with support ticket history will get a feedback request, unless your team supported their setup process at the very beginning.

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