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Virtual Contact Center by 8x8

Virtual Contact Center by 8x8

By 8x8


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Highlights : About Virtual Contact Center by 8x8

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Customer engagement center

About Virtual Contact Center by 8x8

Virtual Contact Center by 8x8 is a cloud-based call center solution for small to midsized businesses. In addition to call center functionality, this solution also supports other interaction mediums such as voicemail, email, web callback, web chat and more. Virtual Contact Center offers a universal queue feature that assigns interactions via skill-based routing. This directs customers to agents with the correct skill set, reducing transfers.

Specifications

  Business Size
Mid-Market
  Deployments
Cloud
  Language Support
English
  Platforms

Product Details

Features

Management tools

Benefits

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