TripSpark NEMT

About TripSpark NEMT

TripSpark NEMT is a web-based non-emergency medical transportation (NEMT) solution designed for NEMT providers, brokers, and healthcare organizations. The platform offers tools for managing trip requests, scheduling, dispatch, drivers, vehicles, clients, billing, claims and reimbursement, notifications, and more. With TripSpark NEMT, users can manage service reservations made online or over the phone, with the ability to provide call takers with detailed patient information. Automated scheduling and dispatch tools allow users to schedule groups of trips with a single click, track schedule changes, cancellations, and no-shows, make instant adjustments to trips, monitor vehicle locations to identify nearby drivers for will-calls, and more. Mobile apps notify drivers of new assignments, provide real-time information on assigned trips, enable trip completion data recording and signature capture, allow drivers to manage their availability, and provide driving routes through Google Maps integration. TripSpark NEMT’s client notification system is designed to reduce no-shows by automatically reminding clients of their upcoming trips minutes or days in advance, via SMS, email, or voice call. Notifications allow clients to confirm or cancel their trip, and manage or edit trip details. The reminder system supports multiple languages and unique pronunciations, and users can customize messages to be sent out individually or in bulk. Reimbursement claims, including Medicaid claims, can be submitted electronically through TripSpark NEMT’s interface, and users can verify clients’ Medicaid eligibility and automatically store client eligibility records, authorization numbers, or reasons for rejection.