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Talkdesk

Name: Talkdesk
Rating: 4.5 (2 reviews)

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Highlights : About Talkdesk

Customizable outbound caller ID

Desktop and email notifications

Omnichannel customer service

One click integrations with Salesforce, Pipedrive, Zoho

Performance management

Quality management

About Talkdesk

Talkdesk is the world's leading browser-based contact center solution that helps businesses around the world build stronger customer relationships. Trusted by Box, Shopify and thousands of other leading customer-centric companies, Talkdesk empowers agents with a 360-degree view of a customer. The Talkdesk solution allow companies to: - Have more personalized conversations with customers and prospects - Improve team productivity and efficiency - Make data-driven decisions to improve business KPIs Talkdesk offers seamless integrations with business tools such as Salesforce, Zendesk, Slack, Desk.com and 20+ other leading applications. With hundreds of customizable features including automated workflows, live reporting and skills-based routing, Talkdesk is the ideal contact center solution for businesses of all sizes.

Specifications

24/7 Support

Yes

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Automatic call distribution

Customizable call queues

Customizable outbound caller ID

Desktop and email notifications

Interactive voice response

Omnichannel customer service

One click integrations with Salesforce, Pipedrive, Zoho

Outbound dialer

Performance management

Quality management

Workforce management

Benefits

Boost agent efficiency

Leverage 25+ out-of-the-box integrations with top business tools to help you streamline the call process and consolidate customer information.

Make data-driven decisions

Talkdesk’s historical and real-time reporting allows teams to easily identify trends in key metrics and detect performance inconsistencies before they become widespread.

Deploy with lightning speed

Set up your contact center in days, not weeks, and ensure agents can ramp up quickly with Talkdesk's sleek and intuitive interface.

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