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Smart Queue by AVOXI

Name: Smart Queue by AVOXI
Rating: 4.5 (2 reviews)

By avoxi.com

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Highlights : About Smart Queue by AVOXI

Automatic call distribution (ACD) skills-based routing

Quality assurance / input tracking

Custom Report Builder

About Smart Queue by AVOXI

AVOXI's virtual contact center platform, Smart Queue®, offers cloud-based solutions tailored to any business's unique requirements. Using open-source technology, Smart Queue provides comparable contact center features and functionality found in costly proprietary platforms at a fraction of the cost. As a virtual solution, AVOXI's team handles all the upgrades and maintenance for Smart Queue contact center solutions. Users can focus on their business without the software and hardware worries. Smart Queue is fully scalable, and allows multiple users. The solution helps to increase agent productivity by providing easy access to key features and capabilities.

Specifications

24/7 Support

Yes

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Queue Callback

Inbound Call Blocking

Agent Performance Tracker

Extended Call Recording

Custom Report Builder

VIP Call Routing

Time of Day Routing

IVR / Auto Attendant

Real time monitoring

Quality assurance / input tracking

Extended call recording

Inbound call queues

Automatic call distribution (ACD) skills-based routing

Call forwarding

International VoIP

Benefits

Smart Queue empowers contact centers to operate more productively with access to features and functionality not limited by location.

Minimal capital Investment - No need to spend thousands of dollars on on-site hardware or equipment.

Rapid deployment - The Smart Queue on boarding team helps contact centers get up and running quickly and efficiently within days, instead of weeks or months.

Live agent monitoring - Know exactly what agents are saying to callers at all times with live call monitoring. The whisper feature permits coaching for agents during live calls.

Remote agent capability - Agents can work from anywhere with Smart Queue, all they need is a laptop and a reliable Internet connection.

24/7 Technical Support - The AVOXI support team is available 24/7 to ensure that every contact center is up and running at all times.

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