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Plum Voice Hosted IVR

Name: Plum Voice Hosted IVR
Rating: 4.5 (2 reviews)

By The Plum Group

1216 Interested

Highlights : About Plum Voice Hosted IVR

Roles-based permission controls

Rapid application development

Visual IVR design mapping tool

About Plum Voice Hosted IVR

Plum Voice is a hosted communications platform as a service used by medium to large-sized enterprises for automating customer interactions and business processes. Plum Voice powers interactive voice response (IVR), call routing, messaging and voice communications, providing organizations the tools needed to develop, measure and improve voice applications and caller experiences. Simplify the development and deployment of mission-critical voice and messaging applications. The Plum DEV platform enables developers to build voice applications such as customer self-service, or communications-enabled business processes. Plum Fuse provides a visual call-flow editor that allows users to create, modify, or manage the entire lifecycle without any coding knowledge. Plum Insight enables users to create omni-channel surveys for deployment over the phone via IVR, the web or SMS/MMS messaging. VoiceTrends is an analytics toolkit that provides usage and performance analytics for monitoring and optimizing voice applications. The solution is constructed out of purpose-built telephony infrastructure for stability and reliability, and reinforced with leading security and compliance protocols (HIPAA, PCI-DSS, SOC2).

Specifications

24/7 Support

Yes

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Customized call routing

Supports caller ID

PCI-DSS Level 1 and HIPAA compliant

CRM, ERP, VoC integration

Automatic speech recognition

Rapid application development

Automate communications

Life cycle management

Roles-based permission controls

Visual IVR design mapping tool

Omni-channel surveys

Secure data collection

Performance tracking

Benefits

Plum DEV lets you build customer applications using VoiceXML providing developers with granular control over every aspect of an application, including speech recognition, voice biometrics, and APIs.

Plum Fuse provides a visual, drag-and-drop interface for creating call flows with lifecycle management features that simplify collaboration.

Once applications are up and running both development platform integrate with Plum's VoiceTrends analytics toolkit to visualize information, track trends, and identify areas for improvement.

Plum provides two different ways to bring voice applications to life and streamline the infrastructure, Plum DEV and Plum Fuse.

Plum’s Fuse and DEV communications platforms offer messaging features that enable companies to reach customers via outbound IVR, SMS, or MMS.

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