PlayVox is a top-quality monitoring software for live chat, email and phone, which helps businesses analyze how the customer support staff interacts with actual customers. It aims to enhance performance and customer experience, and claims to help create a QA monitoring program in just five minutes. Customer interactions can be analyzed in all channels for a robust evaluation of coaching and motivation.
At the same time, PlayVox also helps businesses train their customer support staff for better performance and improved customer experience. The software eliminates the old-school method of using spreadsheets for quality assurance and claims that it’s possible to run a call center operation without multiple platforms and software, and complex downloads and installations. That’s the simplifying power of PlayVox: it takes a unified and holistic approach towards managing a call center workforce, and it combines best-of-a-kind features into all-in-one solutions to scale quality monitoring programs.
PlayVox is a top-quality monitoring software for live chat, email and phone, which helps businesses analyze how the customer support staff interacts with actual customers. It aims to enhance performance and customer experience, and claims to help create a QA monitoring program in just five minutes. Customer interactions can be analyzed in all channels for a robust evaluation of coaching and motivation.
At the same time, PlayVox also helps businesses train their customer support staff for better performance and improved customer experience. The software eliminates the old-school method of using spreadsheets for quality assurance and claims that it’s possible to run a call center operation without multiple platforms and software, and complex downloads and installations. That’s the simplifying power of PlayVox: it takes a unified and holistic approach towards managing a call center workforce, and it combines best-of-a-kind features into all-in-one solutions to scale quality monitoring programs.
Specifications
Business Size
Small
Customization
Yes
Deployments
Cloud
Language Support
English
Platforms
Product Details
Features
Quality Assurance
Performance analysis
Reward and recognition system
Eliminates spreadsheets and need for multiple software
iOS App
Phone calls, live chat, email and social media support
Training and coaching
Team communication
Analytics
Connectors for better integration and Rest based Open API
Benefits
Users can find any customer interaction across any channel using personalized filters.
Users can evaluate customer service agent interactions through customizable scorecards.
Users can monitor team performance with advanced reports.
Recognise good results achieved by customer service agents.
Encourage agent engagement with continuous feedback and coaching.
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