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OXON

Name: OXON
Rating: 4.5 (2 reviews)

By OXON tech

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Highlights : About OXON

Call center management

Call routing

Call recording

Call scripting

Call list management

Call analysis

About OXON

OXON is a cloud-based contact center suite suitable for businesses of all sizes. It allows users to manage inbound support calls, outbound sales calls, email, chat and business management functions with a single platform. Agents can interact with clients via phone, email, chat, social media and text messages through the built-in ticketing system. OXON provides managers with call monitoring tools, and agents see a popup of past customer history when receiving calls. Customer history can include calls, emails and sales data.

Specifications

Business Size

Startup

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Campaign managagement

Compliance management

Escalation management

IVR/voice recognition

Chat functionality

Instant messaging

Predictive dialer

Progressive dialing

Queue manager

Workflow management

Live video

Voicemail

Training management

Activity management

Activity dashboard

Communication management

Multi-channel communication

Contact database

Contact management

Automated scheduling

Assignment management

Customer history

Social media integration

Ticket management

Support ticket tracking

Tracking features

Web analytics

Performance management

Performance reports

Real time data

Geolocation map

Agent activity tracking

Timeline management

Custom fields

Employee management

Survey management

Surveys & feedback

Real time monitoring

Configuration management

CRM integration

Reporting & statistics

Shared inbox

Email marketing

Lead management

SMS marketing

Auto-responders

Knowledge base

Campaign planning

Sales analytics

Sales reporting

Quality control

Real time reporting

PCI DSS compliance

Calendar management

Meeting management

History tracking

Sales tracking

Benefits

Historical reports and interactive real-time dashboards

OXON includes historical reports and interactive real-time dashboards, providing users with valuable business and agent operational performance insight.

Facilitates agent activity time tracking

OXON facilitates agent activity time tracking, granting users greater visibility into agent activity and performance.

Utilizes artificial intelligence technology

OXON utilizes artificial intelligence technology to analyze customer interactions with agents, giving users the data to understand exactly which words and phrases are most successful for converting sales

Users can assist customers quickly

With access to video, text chat and click to call, users can assist customers quickly and effectively in real time.

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