OTRS is an ISO/IEC 27001 standard compliant Information Technology Service Management (ITSM) solution for help desks, customer service centers and corporate security teams. The solution offers users features that allow them to create custom service catalogs, categorize customers, manage and allocate tickets and generate custom reports.
OTRS’ help desk automates the internal and external communication with coworkers and customers respectively. OTRS offers built-in role and authorization management tools for assigning tickets to concerned individuals and teams. Multiple reports can be generated to analyze the performance of individuals across departments.
OTRS is an ISO/IEC 27001 standard compliant Information Technology Service Management (ITSM) solution for help desks, customer service centers and corporate security teams. The solution offers users features that allow them to create custom service catalogs, categorize customers, manage and allocate tickets and generate custom reports.
OTRS’ help desk automates the internal and external communication with coworkers and customers respectively. OTRS offers built-in role and authorization management tools for assigning tickets to concerned individuals and teams. Multiple reports can be generated to analyze the performance of individuals across departments.
Specifications
Business Size
Small
Deployments
Cloud
Language Support
English,German,Spanish
Platforms
Product Details
Features
Service Level Agreement (SLA) Management
Ticket Management
Contract management
IT Asset Management
Incident Management
Release Management
Knowledge Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
Availability Management
Change Management
Configuration Management
Contract/License Management
Incident Management
Problem Management
Release & Deployment Management
Assignment Management
Issue Auditing
Benefits
Built for customer service departments
OTRS is built for customer service departments dealing with numerous incidents and inquiries. The platform provides expedient ways for customers to contact support staff. It organizes all customer requests to prevent them from getting lost and, prioritizes them to ensure they are handled promptly. Customers are notified on the status of their request, and they get to know the time it will take for their issue to be resolved. This enhances the quality of service and presents the ground for solid, long-term customer relationships.
To create communication models
In addition, OTRS enables businesses to create communication models that simplify the response to attacks. It integrates with popular detection, monitoring, and analysis tools, enabling businesses to detect attacks early enough. When an incident is recorded, you can leverage the automated process to select the best possible remedy. Automated workflows shorten reaction time and put you in control of every security situation.
Offers a suite of ITSM features
OTRS offers a suite of ITSM features that are geared toward improving results. For instance, it enables businesses to personalize the service catalog based on their unique service needs. This helps ITSM professionals gain transparency, evaluate the impact of scheduled schemes, and respond appropriately to emergencies. Besides, with OTRS, ITSM ticket management is simplified.
Recommended Product
Social Media Premium Package
Features: 30 High Quality Postings 3 Social Media Platform
Website Design Standard Package
Features: Linking 30 to 50 static pages. Call to Action feature.
By claiming your product on Warebuy, you are contributing to the Warebuy business database. By keeping your Product up-to-date, you will be promoting yourself to a huge online audience and helping to maintain our owner-verified dataset. After claiming, you can add images, prices, features, case studies, etc. to your product at free of cost.
