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OmniTouch Contact Center

OmniTouch Contact Center

By Alcatel Lucent Enterprise


  •  827 Interested

Highlights : About OmniTouch Contact Center

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Interaction Tracking

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Search/Filter

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Blended Call Center

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Call Logging

About OmniTouch Contact Center

Cloud-based contact center solution that provides customer service through auto call distribution, IVR, virtual call center & more.

Specifications

  Business Size
Mid-Market
  Deployments
Cloud
  Language Support
English
  Platforms

Product Details

Features

Contact Database

Interaction Tracking

Search/Filter

Blended Call Center

Call Logging

Call recording

Inbound Call Center

Interactive Voice Response

Outbound Call Center

Queue Management

Real-time Chat

Reporting/Analytics

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