Obie is a cloud-based helpdesk solution that helps midsize to large businesses capture and manage knowledge and documentation from various interfaces on a centralized platform. It enables teams to collaborate all information in one place to improve operational efficiency and facilitate ticket closures.
Key features Obie include content verification, analytics and reporting, request management, web widgets and workflow management. The solution allows users to quickly capture FAQs and create a wiki database in web or Slack for teams to refer anytime they come across a problem. Additionally, it helps receive and identify incoming queries from team members and track responses for future use.
Obie is a cloud-based helpdesk solution that helps midsize to large businesses capture and manage knowledge and documentation from various interfaces on a centralized platform. It enables teams to collaborate all information in one place to improve operational efficiency and facilitate ticket closures.
Key features Obie include content verification, analytics and reporting, request management, web widgets and workflow management. The solution allows users to quickly capture FAQs and create a wiki database in web or Slack for teams to refer anytime they come across a problem. Additionally, it helps receive and identify incoming queries from team members and track responses for future use.
Specifications
Business Size
Startup
Deployments
Cloud
Language Support
English
Platforms
Product Details
Features
Knowledge Share
Knowledge Base
History
Bookmarking
Topic Subscription
Reputation System
Social Login
Single Sign-On (SSO)
Benefits
Notify experts and content owners
Obie will notify experts and content owners when knowledge is out of date to ensure 24/7 access to verified knowledge for your teams.
Proactively surface relevant knowledge
Within a channel Obie has been provided access to, he will proactively surface relevant knowledge, automatically resolve issues & answer FAQs.
Data-driven decisions
Obie will help you make data-driven decisions by finding gaps in the knowledge base, as well as what content is or isn't working.
Deliver insights
Deliver insights such as: questions asked, knowledge requests and top performing content, via custom reports sent by Obie.
Automatically identify workplace requests
Obie will automatically identify workplace requests and help resolve issues so everyone has the information they need to get more done.
Employee onboarding and deliver workflows
Add much needed structure to existing processes like employee onboarding and deliver workflows right within Slack.
Obie for Chrome
Obie for Chrome means you have all of the information you need no matter where you spend your time at work.
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